C-OCM-2503 - LATEST SAP CERTIFIED ASSOCIATE - ORGANIZATIONAL CHANGE MANAGEMENT EXAM GUIDE

C-OCM-2503 - Latest SAP Certified Associate - Organizational Change Management Exam Guide

C-OCM-2503 - Latest SAP Certified Associate - Organizational Change Management Exam Guide

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SAP Certified Associate - Organizational Change Management Sample Questions (Q38-Q43):

NEW QUESTION # 38
How should a change manager proceed when developing the initial change plan?

  • A. Consider interdependencies between change management tasks and key project milestones to ensure synchronization with the project plan
  • B. Align the initial change plan with the key stakeholders of the impacted business units to ensure their buy-in
  • C. Use a different planning tool than the project manager to enhance the visibility of change management within the project
  • D. Only start the development when the available information allows detailed planning to avoid later adjustments

Answer: A

Explanation:
The initial change plan, developed in the SAP Activate Prepare phase, sets the OCM roadmap. Option C is correct because considering interdependencies with project milestones (e.g., aligning training with system testing in Realize) ensures synchronization-e.g., if go-live shifts, communication must adjust, preventing misaligned efforts. This integration is vital in SAP Activate, where OCM supports technical delivery. For instance, stakeholder workshops might be timed before fit-to-standard sessions to prepare users, showing how OCM tasks hinge on project progress.
Option A is incorrect-using a different tool (e.g., separate software) risks silos and confusion, not visibility; alignment with the project plan (e.g., same Gantt chart) is standard. Option B is incorrect-waiting for full details contradicts agile principles; the initial plan is high-level and refined later (Explore/Realize), as early info is often incomplete. Option D is incorrect; while stakeholder alignment is valuable, it's a follow-up to ensure execution, not the development process, which focuses on planning first. SAP OCM prioritizes integration over isolation.
"Develop the initial change plan by considering interdependencies with project milestones, ensuring OCM activities synchronize with the overall implementation" (SAP Activate, Change Plan Development).


NEW QUESTION # 39
How is SAP's organizational change management framework connected with the SAP Activate methodology?
Note: There are 2 correct answers to this question.

  • A. The SAP Activate phases build the dimensions of the organizational change management framework
  • B. Some change management activities are executed in more than one SAP Activate phase
  • C. Each change management dimension is assigned to a specific SAP Activate phase
  • D. The start of each change management activity is assigned to one specific SAP Activate phase

Answer: B,D

Explanation:
SAP's OCM framework integrates with SAP Activate to align people efforts with project stages. Option A is correct because activities are phase-specific-e.g., stakeholder analysis starts in Prepare, training in Realize- ensuring timing matches project needs, like assessing readiness before design. Option C is correct as some activities span phases-e.g., communication begins in Prepare (awareness) and continues through Run (adoption updates), adapting to evolving contexts like new releases.
Option B is incorrect-OCM dimensions (e.g., strategy, leadership) are overarching, not phase-bound; they apply across the lifecycle. Option D is incorrect-Activate phases (Discover, Prepare, etc.) structure the project, not the OCM framework's dimensions. SAP OCM syncs with Activate's rhythm.
"The OCM framework connects to SAP Activate by assigning activity starts to specific phases and allowing some activities to span multiple phases for continuous impact" (SAP OCM Framework, Activate Integration).


NEW QUESTION # 40
What are some typical symptoms of low user adoption after the go-live of an SAP cloud solution? Note:
There are 2 correct answers to this question.

  • A. Users stick to old processes and apply workarounds wherever possible
  • B. Users avoid consuming additional, value-adding functionalities
  • C. Users constantly change the way they interact with the system in their daily work
  • D. Users strictly follow the new organizational policies and procedures

Answer: A,B

Explanation:
Low user adoption in the SAP Activate Run phase signals resistance or discomfort. Option A is correct because sticking to old processes (e.g., using Excel instead of SAP) and workarounds (e.g., manual overrides) indicate users aren't embracing the new system, undermining benefits like efficiency. Option C is correct as avoiding value-adding functionalities (e.g., analytics tools in S/4HANA) shows partial adoption, missing the solution's full potential-often due to lack of training or trust.
Option B is incorrect-strict adherence to new policies suggests high adoption, not low. Option D is incorrect; constant changes in interaction might reflect experimentation or confusion, not necessarily low adoption. SAP OCM monitors these symptoms to trigger interventions.
"Low adoption symptoms include reliance on old processes, workarounds, and avoidance of new functionalities, indicating incomplete system acceptance" (SAP Activate, User Adoption Monitoring).


NEW QUESTION # 41
What are typical topics for a change assessment at the beginning of an SAP cloud implementation? Note:
There are 3 correct answers to this question.

  • A. The change culture of the company
  • B. The assessment of the key stakeholders' attitude towards the project
  • C. The scope for change management
  • D. The cloud project's vision and expected benefits
  • E. The company's change management capabilities

Answer: A,B,E

Explanation:
A change assessment at the start of an SAP cloud project (typically in the Prepare phase) evaluates the organization's readiness for change. Option A is correct because understanding the company's change culture (e.g., openness to innovation) sets the tone for the approach. Option D is correct as it assesses the organization's existing change management capabilities (e.g., skills, tools), identifying gaps to address.
Option E is correct because gauging stakeholders' attitudes (e.g., support or resistance) is critical for planning engagement strategies. Option B is incorrect-defining the scope of change management is an outcome of the assessment, not a topic itself. Option C is also incorrect; the project vision and benefits are defined by project leadership, not assessed as part of the change assessment.
Extract from SAP OCM Concepts: The change assessment in SAP Activate's Prepare phase focuses on readiness factors like culture, capabilities, and stakeholder perspectives (SAP OCM Framework).


NEW QUESTION # 42
What is the main goal of a business readiness test in an SAP cloud project?

  • A. Identify business managers that must be motivated to support the go-live
  • B. Detect people-related issues and challenges for an upcoming go-live
  • C. Collect ideas for change communication activities to support the go-live
  • D. Evaluate if the incentive systems are suitable to support the upcoming go-live

Answer: B

Explanation:
A business readiness test (or assessment) in SAP OCM, typically in the Deploy phase, evaluates preparedness for go-live. Option A is correct because its main goal is detecting people-related issues-e.g., low training uptake or resistance in a unit-that could disrupt the transition, allowing mitigation before launch. For instance, a survey showing poor process understanding triggers extra enablement.
Option B is incorrect-identifying managers needing motivation is a stakeholder analysis task (Prepare), not readiness testing's focus. Option C is incorrect; collecting communication ideas is a planning activity, not the test's purpose, which is assessment. Option D is incorrect-incentive systems are HR-related and outside OCM's readiness scope. SAP OCM uses this test to ensure a smooth go-live.
"The business readiness test aims to detect people-related issues and challenges prior to go-live, enabling timely corrective actions" (SAP Activate, Business Readiness Assessment).


NEW QUESTION # 43
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